Implementation of an AI-powered consultant for customer support on the xmentor.pro platform

In today’s environment, the speed and accuracy of customer support responses directly impact business success. GeniusSoft.dev has successfully delivered a customer service automation project for the xmentor.pro platform using our flagship product, Resolveo AI (https://getresolveo.com). Below is a detailed overview of the implementation process, the training stages of the intelligent AI agent, and the resulting business outcomes.

About the Client and Their Challenge

The xmentor.pro platform is a specialized service for mentor matching. It helps startups and growing companies find suitable experts, investors, and founders for consultations in areas such as fundraising, marketing, PR, and technical development.

As the user base expanded and the number of available mentors grew (over 45 experts from the EU and other regions), the workload on the support team increased significantly. Users required prompt assistance in selecting mentors tailored to their specific needs. Manual handling of requests led to delays, creating a clear need to automate the first line of communication.

Solution: Resolveo AI Platform

To address this challenge, we proposed implementing a virtual AI consultant powered by Resolveo AI. This is our proprietary AI agent platform that enables the creation of intelligent assistants capable of conducting natural conversations, understanding complex context, and seamlessly integrating across multiple communication channels.

AI Consultant Deployment and Training Process

The project was executed in several stages to ensure maximum relevance and accuracy of the AI agent’s responses:

Data Collection and Integration
We integrated the entire xmentor.pro knowledge base into Resolveo AI, including detailed mentor profiles, areas of expertise, session terms, and general platform information.

Model Training and Logic Configuration
The AI model was tailored to the specifics of startup-mentor matching. The consultant was configured with a clear interaction logic: before recommending an expert, the agent asks qualifying questions (e.g., project stage, specific needs). This ensures highly accurate recommendations.

Platform Integration
The AI agent was connected to two primary communication channels: the chat widget on the official xmentor.pro website and the project’s Telegram channel. Both interfaces operate synchronously, with all conversation history stored in a unified Resolveo AI system.

Testing and Continuous Improvement
During the initial weeks, we analyzed real user interactions with the agent. Based on these insights, we fine-tuned responses to make communication more natural, human-like, and expert-level.

Results in Numbers

The launch of the AI consultant significantly improved customer experience and optimized internal processes at xmentor.pro. Key results include:

• Response time reduced from 45 minutes to 2 seconds
  The AI agent provides instant replies 24/7 without interruptions.
• 78% of all requests automated
  More than three-quarters of user inquiries are now resolved without human involvement.
• 24% increase in session booking conversion rate
  Faster and personalized mentor matching directly within the chat significantly improved user engagement and conversion.
• Over 120 working hours saved per month
  The support team eliminated routine tasks and focused on more complex issues.
• Instant data updates
  When a new mentor is added to the platform, their information is automatically integrated into Resolveo AI, allowing the agent to immediately use updated data in conversations.

Conclusion

The integration of GeniusSoft.dev’s AI solution enabled xmentor.pro to elevate its customer service to a new level. Resolveo AI proved to be an effective and reliable tool for communication automation—going beyond simple question answering to function as a полноценный (full-fledged) mentor-matching consultant, increasing both user satisfaction and revenue.